Investing.com - Goldman Sachs maintained its Buy rating and $385.00 price target on Salesforce (NYSE: CRM ) following the company’s Agentforce 3.0 launch.
The new platform delivers significant improvements in observability, interoperability, and time-to-value, according to the investment bank. A key addition is the Command Center, Salesforce’s first native observability layer for AI agents, which provides real-time insights and integrates with tools like Datadog (NASDAQ: DDOG ).
Salesforce’s adoption of the open Model Context Protocol enhances its ecosystem position by allowing agents to connect with third-party systems such as PayPal (NASDAQ: PYPL ) and Slack without custom code while maintaining governance through natural language policies.
On the commercial front, Salesforce is adding approximately 100 prebuilt actions with usage-based pricing at $0.10 per action and an unlimited-use license for internal agents, which Goldman believes will broaden adoption paths.
Early results from previous Agentforce versions show tangible benefits, with Engine cutting case handle time by 15%, 1-800Accountant resolving 70% of administrative chats autonomously, and Grupo Globo increasing subscriber retention by 22%.
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